Success Starts Here

Immediate Vacancy

For over 50 years, The Gateway School has transformed the lives of bright children who experience academic difficulty as a result of language-based learning disabilities, attention-deficit/hyperactivity disorder (ADHD), executive function disorder, or auditory processing difficulties. Located on Manhattan’s Upper West Side, Gateway enrolls approximately 180 students between the ages of 5-14.  Reporting to the IT Manager, the IT Support Technician will ensure the successful integration, usage, and continued functioning of technology at the school.

Responsibilities Include:

  • Supporting employee, student, and at times parent use of technology in a fast-paced academic environment
  • Responding to tech support tickets, telephone calls, email, and in-person requests for technical support
  • Troubleshooting basic networking issues
  • Supporting and troubleshooting audio/video equipment
  • Assist in maintaining VoIP phone system
  • Responsible for data backup of servers
  • Effective account management for onboarding/offboarding constituents
  • Create/upkeep schoolwide computer desktop/laptop images
  • Tracking Computer Hardware Assets
  • Supporting networked copiers and printers and track toners/supplies
  • Supporting SIS – Senior Systems
  • Working with the IT Manager and Program Team to publish report cards and migrate student data each school year
  • Special projects as needed

Qualifications:

  • Bachelor’s degree in a technology-related discipline
  • 3-5 years of experience supporting technology, preferably in a K-8 school
  • Strong audio/visual support skills required
  • Excellent organizational, interpersonal, communication, and customer service skills
  • Experience in Windows, iOS, Chrome OS, Android OS, Active Directory, Exchange, Networking, Senior Systems
  • Experience in G Suite cloud computing, productivity and collaboration tools, and Chromebook management preferred
  • Flexible and responsive
  • Organized, analytical, and detail-oriented
  • Ability to communicate in a friendly, professional, and timely manner with students, faculty, staff, and parents
  • Ability to work occasional evenings and/or weekends
  • Candidates with a demonstrated commitment to, and experience with, diversity, equity, and/or inclusion work are encouraged to apply

This is a 12 month a year, full-time, in-building position. Competitive compensation package includes generous paid time off. To apply, please email your resume and cover letter in one PDF to Posting110@gatewayschool.org. The Gateway School is an equal opportunity employer.

Equal Employment Opportunity Statement:

It is the policy of The Gateway School to ensure equal employment opportunity without discrimination or harassment on the basis of actual or perceived race, color, creed, ethnicity, national origin, citizenship, religion, sex, gender, gender identity, age, disability (including pregnancy-related conditions), marital status, familial or caregiver status, status as a victim of domestic violence, sex offenses, or stalking, sexual orientation, sexual and reproductive health decisions, predisposing genetic characteristics, genetic information, criminal history, arrest record, veteran or military status (disabled, recently separated and other protected and armed forces services veterans), or any other characteristic protected by law.